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Frequently Asked Questions

How to open a Tier 2 Store?

Once you choose a charity you want to raise money for, go the main store page. From the left side of the screen request the page you would like to open.

How do I add my Paypal email for Auctions?

Once in your members area, go under “My Account” then under “Manage Account”. At the bottom of the page you will see “Direct Payment Settings” This is where you add your paypal link or choose to let us collect payment for you.

How can I ship?

Once you collect payment through Paypal, Paypal will give you the option to generate a shipping label and print it off.

Once an item sells, how does Charitable-Auctions collect its fee?

We will send you an invoice for all fees generated at the end of each month.

Do I need to sign up for a store subscription?

No, the store subscriptions are for charities that would like to add upgrades to their listings.

If I sign up for a store subscription, will all my tier 2 stores be upgraded?

Yes, once the main store signs up for a subscription, all your tier 2 stores are automatically upgraded.

Can I track my tier 2 stores?

Yes, you will have to approve all tier 2 stores before they go live. In your Members Account, go under “My Account” and you will see a tab for “Tier 2” stores. You can view every store and delete any listings you don’t approve.

How to I delete a tier 2 store or fundraising page?

In the “Tier 2” store tab you can delete any store and fundraising page

Do people have to request a fundraising page?

No, People can open a fundraising page without a request. Fundraising pages are only used to raise money for your cause. Any donations made through a fundraising page is automatically deposited into your Paypal account.

Can my tier 2 stores run a raffle, treasure hunt or poker tournament?

No, only the main charity or non profit can set up a raffle, treasure hunt or poker tournament.

How can people find my store when they visit IDonateToCharity.org?

People can do a search for the product you are selling or they can go into the “Stores” tab and run a search. It’s best to name your store with a name similar to your non profits nam. Featured stores show up first and all other stores will show up below them.

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